Terms and Conditions for Online Sale & Purchase of Goods 

This page sets out the terms and conditions ("T&Cs") governing all sales and purchases of goods effected through the online shop operated by JEBSEN CONSUMER PRODUCTS CO., LTD (Under Jebsen & Co. Ltd.) and/or its affiliates ("Jebsen") at http://shopcasio.jebsen.com/ (“Website”). Your use of the Website and placing orders thereat shall be deemed to imply your acceptance of the T&Cs. All references in the T&Cs to “we” and “us” shall mean “Jebsen”.


The T&Cs shall be read in conjunction with the “Legal Notice” posted on www.jebsen.com and this Website as both are binding on you (“Legal Notice”). In the event of discrepancy or inconsistency between the T&Cs and the Legal Notice in respect of the sales and purchases of goods effected through the online shop operated by Jebsen, the provisions of the T&Cs shall prevail. Where there is any conflict between the English and the Chinese version of the T&Cs, the former shall prevail.

  1. Sales and Purchases

1.1   Subject to the T&Cs, we shall sell and you shall purchase, the goods (“Goods”) in accordance with the order you placed through the Website (“Order”).

1.2 We shall only accept Orders for delivery within the Hong Kong Special Administrative Region (“Hong Kong”) and the Macau Special Administrative Region (“Macau”).

2. Placing Orders

2.1 You may place an Order by filling in the electronic order form available on the Website (“Order Form”). Once an order number is assigned to you after your completion of the Order Form, you are deemed to have confirmed your Order and shall thenceforth, to the fullest extent permitted by the applicable law, neither cancel nor vary the Order howsoever.

2.2 Information contained on the Website constitutes an invitation to treat only, which shall not be regarded as an offer by us to supply any goods.

2.3 Your placing of the Order shall constitute an offer from you to us to purchase the Goods which shall form the subject of the Order. We shall have sole and absolute discretion to accept or decline the Order without ascribing any reason in respect thereof. We do not guarantee that the goods shown on the Website will be available for sale to you at all times.


2.4.1 Once we receive your order, we will email an order confirmation (“Confirmation”) to you. However, your receipt of a Confirmation does not signify we have accepted your order, nor does it constitute as we have confirmed our offer to sell. We are simply confirming that we received your order.

2.4.2 Because we want to ensure that we have your Goods available, we won’t accept your order until we have prepared your Goods for shipping. In most cases this will be within 7 days for items that are in stock. We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may require additional qualifying information prior to accept or process any order. After you receive our email order confirmation, you can Contact Us to track your order status. Please check our Order Tracking page for details.

2.4.3 When your order is ready for shipment, it means that we have accepted your order and form a legally binding contract between us for the sale of Goods (“Contract”). It supersedes all previous correspondence, understandings and agreements between us.

2.5 You shall be responsible for ensuring the accuracy of all information provided in connection with your Order, including without limitation, the delivery address and your contact details. We shall not be liable for any failure or delay or otherwise in discharging our obligations and / or performing our duties under the Contract if such default is in any way due to the incomplete and / or inaccurate information provided by you in respect of the Order.

3. Payment Terms

3.1 All prices quoted on our Website are in Hong Kong dollars. We reserve the right to change prices for products displayed on our Website at any time, and to correct pricing errors that may inadvertently occur. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.

3.2 We further reserve the right to adjust price to reflect any change in the cost of Goods due to any unforeseen circumstances beyond our reasonable control, including, foreign exchange fluctuation, currency regulation, change in tax, levies, costs of labour, materials or other costs of manufacture, delivery schedule (at your request), or your late instructions or failure to supply us with necessary information.

3.3 Unless specified by us otherwise, payment shall be effected in Hong Kong dollars by way of Visa’s or MasterCard’s credit cards.

3.4 Payment for the Goods shall be debited from your designated credit card upon our issuance of the Confirmation to you.

3.5 Your credit card payment shall be processed by such service provider as we may engage (“Payment Processor”). All payment details entered through the payment gateway of the bank collecting the credit card payment for us shall be encrypted.

3.6 We shall not be liable for any loss or damage arising directly or indirectly from:

3.6.1 your failure or omission to protect your personal data from being seen by other persons or otherwise obtained by other persons during the course of effecting the payment online;

3.6.2 any of your omission to provide accurate information in the course of the online payment process; or

3.6.3 other reasons in connection with the specified mode of payment.

4. Personal Data and Privacy

4.1 We will collect and use the information furnished by you in connection with the Order (“Information”) in accordance with the provision of clause 3 of the Legal Notice as posted on the Website and this Clause 4. By furnishing the Information to us, you are agreeing to our use of the Information as set out herein. The Information will at all times be governed by the terms of the Personal Data (Privacy) Ordinance. Please note in particular the following:

Collection of the Information shall be for the purposes of:

4.1.1 providing you with the Goods in accordance with your Order;

4.1.2 maintaining our records relating to you and your Order, in order that we may provide maintenance, guarantee and other services to you (if applicable);

4.1.3 sending you information relevant to your Goods and advertising and promotional materials which may be of interest to you;

4.1.4 determining the amount of indebtedness owed to or by you (if any);

4.1.5 collecting any amounts outstanding from you; and / or

4.1.6 any purposes directly and indirectly relating to any of the foregoing.

4.2 We will keep the Information confidential, but we may from time to time provide the Information to:

4.2.1 any governmental or statutory authorities pursuant to statutory or judicial order or in compliance with applicable laws;

4.2.2 any other member(s) or affiliate(s) of Jebsen; and / or

4.2.3 any other person on a need-to-know basis who is under a duty of confidentiality to us, including without limitation, the Payment Processor.

4.3 We shall not accept any responsibility or liability whatsoever for any loss or damage suffered or incurred by you as a result of any use or misuse of any of the Information by any third party under whatever circumstances. You acknowledge and agree that your provision of the Information is made entirely at your own risk.

5. Delivery of the Goods

5.1 Subject to Clause 5.2, the Goods will be delivered to you at your designated address (“Delivery Address”) within the Delivery Zone (as defined below) on such date as specified in the Confirmation (“Delivery Date”). Delivery will normally be made between 11:00 a.m. to 6:00 p.m. on a weekday from Mondays to Saturdays (excluding Hong Kong public holidays). For the avoidance of doubt, we will not make any delivery of Goods to any place that falls beyond the Delivery Zone. For the purpose of this Clause 5, “Delivery Zone” shall mean anywhere within Hong Kong to the exclusion of outlying islands, Lantau Island, Ma Wan, Tung Chung, Discovery Bay and restricted area / zone where entry or access thereto requires specific permit or license and such other place(s) as we may designate from time to time at our discretion (“Excluded Zone”).

5.2 In the event that the total price of the Order is HK$800 or more and the Delivery Address is within the Delivery Zone, we will deliver the Goods to you free of charge. In the event that the total price of the Order is less than HK$800 and the Delivery Address is within the Delivery Zone, we will deliver the Goods to you at a delivery charge of HK$100 per Order. Where delivery of the Goods is to be made to a Delivery Address within the Excluded Zone, such delivery shall be made subject to your payment of a delivery charge as we shall advise.

5.3 For the avoidance of doubt, the amount of delivery charge paid to us (if any) shall not be offset against the cost of installation or other services payable by you (if applicable).

5.4 We reserve the right to revise any terms of the delivery service (including but not limited to the Delivery Zone and the delivery charge) from time to time without prior notice. All delivery charges paid are non-transferrable, non-refundable and non-exchangeable for cash or goods once the Order is confirmed pursuant to Clause 2.4.

5.5 We will endeavor to deliver the Goods within 3 Working Days after the date of the Confirmation. Notwithstanding the foregoing, time of delivery of the Goods shall not be of the essence in the Contract and are only our best estimate. We reserve the right to change the Delivery Date from time to time upon service of reasonable prior notice to you, whereupon you shall accept delivery of the Goods on such revised Delivery Date as we may advise. Under no circumstances shall we be liable to you for any delay (howsoever caused) in respect of the delivery of the Goods (whether or not the same has been notified to you). For the purpose of this Clause 5.5, “Working Day” shall mean a day which is not a Saturday or Sunday or a bank or public holiday in Hong Kong.

5.6 To protect your interest and as record of delivery, we will require you or your authorized representative, as the case may be, to produce your / his / her original identity card or identification document and written authorization (if applicable) and such other documents as we may require for verification upon delivery. We reserve the right to decline delivery of the Goods in the event that our request hereunder is not duly complied with.

5.7 You shall take delivery of the Goods on the Delivery Date or revised Delivery Date, as the case may be. In the event that you fail to take delivery of the Goods as required hereunder and without notifying us at least 48 hours prior to the Delivery Date or revised Delivery Date, we shall be entitled to, without prejudice to our other rights and remedies and at our sole and absolute discretion:

5.7.1 store the Goods at such place as we shall determine until the date of actual delivery and claim reimbursements from you for all costs (including but not limited to storage and insurance) and expenses thereby incurred and an administration charge of HK$200 for each subsequent delivery; or

5.7.2 cancel your Order and claim reimbursement from you for all costs and expenses thereby incurred, in which event the total price paid for the Order shall be forfeited and any unpaid balance shall become immediately due and payable by you.

6. Passing of Risks and Title

6.1 The risks in the Goods shall pass to you immediately upon delivery of the same at the Delivery Address. Notwithstanding anything contained herein, we shall not be responsible for any damage of the Goods due to any acts, omissions or any acts beyond our reasonable control (including but not limited to fire and water).

6.2 Notwithstanding delivery and the passing of risk in the Goods or anything contained herein, the title to the Goods shall not pass until the total price of the Order under which it is ordered has been paid in full.

7. Return of Defective Goods

7.1 We shall be deemed prima facie to have properly performed all obligations under the Contract, and the Goods delivered shall be deemed to be correct and of satisfactory quality, unless notice of fault and the particulars of such fault are given in writing accompanied with the return of the Goods to us within 264 hours from the date of its delivery at the Delivery Address. Any claim not made as aforesaid shall be deemed to be waived and absolutely barred except where you can show to our satisfaction that it was impossible for you to comply with such time limit and that you have made the claim as soon as it becomes possible to do so.

7.2 In the event that a claim is lodged in accordance with Clause 7.1 and subject to satisfactory proof of fault thereof, we shall, at our sole and absolute discretion, either:

7.2.1 replace the Goods free of charge subject to the terms herein, in particular Clauses 7.3 and 7.5; or

7.2.2 refund to you the amount paid for the Goods subject to the terms herein, in particular Clauses 7.4 and 7.5, after your return of the Goods.

7.3 Without prejudice to anything contained in the Contract, all costs and expenses arising from the return of the Goods under Clause 7.1 and delivery of the replacement thereof under Clause 7.2(a) (including without limitation, delivery charges, local customs, tariffs and duties) shall be borne by you entirely. If the Goods is replaced pursuant to Clause 7.2(a), you shall be required to either collect the replacement in person or reimburse us for the cost of delivering the same to you.

7.4 Refund of payment under Clause 7.2(b) shall be made in such manner as we shall determine at our sole and absolute discretion.

7.5 The Goods returned under Clause 7.1 shall be returned in its original unaltered condition and in its original packaging.

7.6 We shall not refund or replace any Goods that are not faulty or defective or without any error on our part.

7.7 Notice of claim and the return of Goods under Clause 7.1 shall be made to us through our online services.

7.8 We reserve our sole and absolute right and discretion to decline any claim under this Clause 7. In the event of any dispute hereunder, our determination shall be final and conclusive.

8. Warranty Service

8.1 There is a different warranty terms concerning different products purchased online. The warranty period hereunder shall commence from the date of delivery of the Goods at the Delivery Address and shall remain valid for a certain period (as the case may be) (“Warranty Period”), which scope shall be subject to the detailed terms and conditions of warranty offered by the Warrantor.

8.2 For more details on the warranty terms, please go to the “Warranty” page.

8.3 The warranty under this Clause 8 shall not cover, inter alia:

8.3.1 any consumable items / parts supplied with the Warranty Goods;

8.3.2 any accessories not being part or component of the Warranty Goods;

8.3.3 cosmetic damage of the Warranty Goods;

8.3.4 damage due to acts of God, accident, misuse, abuse, negligence, unauthorized alteration / modification, improper handling or operation, improper connection to voltage supply, repair or attempted repair of the Warranty Goods by any person not authorized by the Warrantor, or deterioration due to normal wear and tear; or

8.3.5 damage excluded by the Warrantor.

8.4 If any Warranty Goods are found to be faulty or defective during the Warranty Period, we will, subject to the relevant terms and conditions of warranty offered by the Warrantor, arrange at our option to either repair or replace such Warranty Goods at no additional costs to you, provided that you shall take the Warranty Goods to a designated service center within the Warranty Period and collect it from the same after completion of the relevant repair or replacement (as the case may be) at your own cost.

8.5 Notwithstanding anything contained in this Clause 8, the extent of our liability in respect of any Warranty Goods during the Warranty Period shall be limited to the extent and scope of warranty offered by the Warrantor. For the avoidance of doubt, we shall not be liable for any fault, damage or defect of any non-Warranty Goods at any time save and except only for obligations under Clauses 7 (if applicable), or be liable for any fault, damage or defect of any Warranty Goods after the expiration of the Warranty Period.

9. Liability

9.1 The Contract sets out the full extent of our obligations and liabilities in respect of the Goods and there are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract. Any conditions and warranties, whether express or implied by statute, common law or otherwise, including warranties of merchantability or of fitness for a particular purpose, and any additional damages, compensation or indemnification, other than such conditions, warranties and liabilities as are expressly provided for in the T&Cs, are, insofar as and to the fullest extent permitted by law, expressly excluded.

9.2 Without prejudice to anything contained herein, our maximum aggregate liability under the Contract, whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount paid by you under the Contract.

9.3 We give no warranty as to the accuracy of the information contained on the Website and accept no liability arising from any inaccuracy of the information therein contained. Any typographical error, clerical or other error or omission on the Website, any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction at any time without any liability on our part.

9.4 No failure or delay by us in exercising any right, power or remedy under the Contract shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any further exercise thereof or the exercise of any other right, power or remedy. Without limiting the foregoing, no waiver by us of any of your breach of any provision of the Contract shall be deemed to be a waiver of any subsequent breach of that or any other provision of the same.

9.5 We shall not be liable for any default of obligations or duties directly or indirectly caused by or resulted from acts of God, fire, flood, accident, riot, war, terrorist attack, government intervention, embargoes, strikes, labour disputes, equipment failures (including but not limited to internet system failure), or any other causes beyond our reasonable control.

10. Promo Codes

10.1 To apply a promo code, you must enter it prior to completing your Order. You may apply a promo code once only and cannot apply to previously placed Orders. Promo codes that offer a percent off may not be used in combination with other discount or promotion.

10.2 Promo codes are not transferable or redeemable for cash or credit.

10.3 Certain Goods are excluded from promo code. You should check the specific details of the promo code to which the Goods it applies to. We have the right to cancel your Order if you apply promo code to excluded or wrong Goods.

11. General Terms

11.1 You shall not assign or transfer any rights or obligations under the Contract to any third person without our prior written consent thereto.

11.2 We reserve the right to amend the T&Cs from time to time without prior notice to you.

11.3 The provisions contained in each clause of the T&Cs shall be enforceable independently of each of the others and its validity shall not be affected if any of the others is invalid. If any of those provisions is void but would be valid if some part of the provision were deleted, or if the amount or duration (if applicable) mentioned in the provision was reduced or shortened, the provision in question shall apply with such modification, reduction or shortening as may be necessary to make it valid.

11.4 The T&Cs as set out herein and any dispute or matter arising from the Contract shall be governed by and construed in accordance with the laws of Hong Kong. Both you and we shall submit to the non-exclusive jurisdiction of the Hong Kong courts.

12. Enquiries

If you have any enquiries, please call our customer service hotline at (852) 2926 2300 between 9:00 a.m. to 8:00 p.m. from Mondays to Fridays and between 9:00 a.m. to 6:00 p.m. on Saturdays.

13. About Membership

13.1 The Membership of Casio Authorized Online Flagship Store (“membership”) is operated by Jebsen Consumer Products Company Limited.

13.2 In order to apply for membership, the applicant must complete all compulsory fields in the application form in full and provide true and accurate information. Each valid mobile number can only be registered once. Jebsen will not process any incomplete or inaccurate application; and reserves the right to decline any application for membership at its sole discretion and without giving any reasons therefore.

13.3 Any request to amend an applicant’s personal information after submitting the application form can be made by contacting Jebsen Consumer Products Customer Service.

13.4 Membership is not transferable or assignable and is for the member’s personal use and benefit only. Verification of the member’s identity may be required while using the membership.

13.5 Member is responsible for keeping Jebsen updated on their correct mobile phone number and email address. Jebsen is not responsible for any loss as a result of member’s failure to notify Jebsen of any change of mobile phone number and email address.

13.6 All personal information collected shall be managed in accordance with the Privacy Policy Statement of Jebsen.

13.7 Member discounts and offers cannot be used in conjunction with any other promotions or privileges.

13.8 Not all members will be eligible to participate in all promotions and Jebsen may from time to time impose other limitations on members’ participation in any particular promotion. Members taking part in any promotion shall be deemed to have agreed to be bound by any specific terms and conditions which may be imposed by Jebsen in relation to such promotion.

14. Membership Bonus Points (“points”).

14.1 Member is entitled to earn points upon making purchases at Casio Authorized Online Flagship Store only and by participating in promotional activities designed by Jebsen. Any spending or activities at Casio Authorized Online Flagship Store before the applicant has become a member and/ or before the effective date of the membership are ineligible for earning points.

14.2 Earned points will be updated to member’s account within 5 working days after the transaction or activity. Member can check his/her cumulative points balance via login to https://shopcasio.jebsen.com/. Jebsen’s record is final and conclusive. Jebsen’s record is final and conclusive.

14.3 The Points calculation cycle starts on 1 January each year and ends on 31 December the same year (both dates inclusive). Points earned between 1 January and 30 June will expire on 31 December in the same year, while Points earned between 1 July and 31 December will expire on 30 June the following year. For example: Points earned on 20 April 2023 will expire on 31 December 2023; whereas Points earned on 20 September 2023 will expire on 30 June 2024.

Points unused will be forfeited after expiry date.

14.4 If a member has more than one membership account, his/her accounts will be linked together under one master account.

14.5 Points cannot be transferred as a gift or otherwise to other individuals and cannot be combined for use with points in other members’ accounts.

14.6 Under certain circumstances, member cannot earn points. For instance, points are not applicable to certain products or services, member is already entitled to other privileges, certain retail outlets cannot provide these privileges or services and terms and conditions apply.

14.7 To enjoy the privileges, member must log in to his/her membership before check out. Late records will not be accepted under any circumstances.

14.8 Benefits, including points issued during one-off promotions will be governed by the rules of the specific promotion and may expire after the end of that promotion.

14.9 Jebsen has the right to (a) adjust, withdraw or cancel any reward or benefit, including points awarded or to be awarded to member; (b) suspend or stop providing any reward, benefit or service at any retail outlet at any time; and (c) terminate member’s membership; at any time at Jebsen’s sole discretion without prior notice to member. 

15. Earning membership Bonus Points (“points”).

15.1 A member makes a purchase at Casio Authorized Online Flagship Store and log in to their membership, points will be awarded for the net purchase amount, at the rate of 1 bonus point for every HK$1.00 spent. If cash vouchers, coupons, discounts are used during the purchase, points will be calculated based on the net purchase amount and after deduction of amount paid with points. Points earned will be rounded up. For example, if the net purchase amount is HK$309.9, 310 points will be issued.

15.2 Each transaction will be recorded under one membership account only. Late records will not be accepted under any circumstances.

15.3 If member is entitled to a refund in relation to any goods purchased, the points awarded for that purchase will be deducted from and adjusted in his/her membership account within 10 working days after the refund has been made.

15.4 Member can earn points by participating in different promotional activities designed by Jebsen and those activities will be governed by Jebsen on the rules of the specific promotion.

16. Redeeming membership Bonus Points (“points”).

16.1 Accumulated points can be redeemed by member when purchase at Casio Authorized Online Flagship Store at the rate of 1,000 points to HK$50 saving. It can be used against member purchases at Casio Authorized Online Flagship Store.

16.2 The amount payable with points cannot be used against product inspection or repair service fees.

16.3 The amount paid with points cannot be higher than the transaction's net sales total.

16.4 Jebsen will deduct points from member’s account to use towards member’s purchase. If member has insufficient points to cover the net sales total, member may use cash or credit card to cover the outstanding total.

16.5 Points redeemed will be deducted from member’s membership account instantly.

16.6 If member is entitled to a refund in relation to any goods or services purchased with points (whether in partial or full settlement of the purchase), or, if his/her return of the redeemed product is accepted by Jebsen, relevant adjustments will be made to the points in his/her membership account (giving credit to the redeemed points and deducting the points earned for that purchase) 10 working days after the refund or return of the product is made.

16.7 The amount paid with points is not applicable to delivery fee.

16.8 Jebsen reserves the right to amend the Terms and Conditions of the membership programme without prior notice. The updated terms and conditions of the membership programme will be uploaded in Casio Authorized Online Flagship Store website.



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