RETURN POLICY

Application for Exchange / Refund (“Application”)

This Application applies to CASIO Authorized Online Flagship Store.
Return and exchange is applicable to the following conditions:
  • Delivered within 14 days;
  • A certified product quality problem;
  • The application must be a product of the same model and the same color as originally purchased;
  • If the product is a discontinued item, CASIO Authorized Online Flagship Store will offer the customer a refund of the purchased amount;
  • Damage caused by personal accident are not applicable;
  • Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
  • Photo or video of the defective item;
  • Product with original packaging;
  • Product accessories came with the original packaging;
  • Product warranty card (a clean copy without filling in the information);
  • Delivery invoice;
  • Operation manual;
  • Other information, for example customer’s name, use of coupon/point associated with this transaction if any.
Application procedures:
  • Describe the damage that has occurred by sending an email to pidcs@jebsen.com
  • CASIO Authorized Online Flagship Store will arrange collection of the product by a logistics company.
Remarks:
  • Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
  • Customer may cancel online orders by sending an email to pidcs@jebsen.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
  • CASIO Authorized Online Flagship Store will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
  • In case of dispute, CASIO Authorized Online Flagship Store reserves the right for final decision.

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