This Application applies to CASIO Authorized Online Flagship Store.

Return and exchange is applicable to the following conditions:

• Delivered within 14 days;
• A certified product quality problem;
• The application must be a product of the same model and the same color as originally purchased;
• If the product is a discontinued item, CASIO Authorized Online Flagship Store will offer the customer a refund of the purchased amount;
• Damage caused by personal accident are not applicable;
• Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.

Supporting Documents for the Application:

• Photo or video of the defective item;
• Product with original packaging;
• Product accessories came with the original packaging;
• Product warranty card (a clean copy without filling in the information);
• Delivery invoice;
• Operation manual;
• Other information, for example customer’s name, use of coupon/point associated with this transaction if any.

Application procedures:

• Describe the damage that has occurred by sending an email to [email protected]
• CASIO Authorized Online Flagship Store will arrange collection of the product by a logistics company.

Remarks:

• Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Saturday: 9:00am to 6:00pm, Sunday and Public Holidays: Closed).
• Customer may cancel online orders by sending an email to [email protected] or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
• CASIO Authorized Online Flagship Store will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
• In case of dispute, CASIO Authorized Online Flagship Store reserves the right for final decision.