**SPECIAL DELIVERY ARRANGEMENT:
Due to pandemic control measures, home delivery lead time could not be guaranteed. We recommend customers using S.F. store pickup. Sorry for inconvenience caused.
SHIPPING DESTINATIONS
CASIO Authorized Online Flagship Store currently ships to Hong Kong and Macau. For other destinations, please contact our customer service for assistance.
FREE SHIPPING & SHIPPING FEE
CASIO Authorized Online Flagship Store now offers Hong Kong and Macau free shipping on orders over HK$600(after discount); For orders under HK$600, CASIO Authorized Online Flagship Store charges a standard shipping fee HK$100 per order.
During Hong Kong public holiday festival or special promotion period, locations below may require additional 2-3 working days for delivery. Areas include but not limited to:
Aberdeen, Ap Lei Chau, Chung Hom Kok, Deep Water Bay, Pok Fu Lam, Repulse Bay, Shek O, Shek Tong Tsui, Stanley, Tai Tam, Wong Chuk Hang, Cha Kwo Ling, Chek Lap Kok, Discovery Bay, Clear Water Bay, Ma On Shan, Ma Wan, Tung Chung, Cheung Chau, Hei Ling Chau, Lamma Island, Lantau Island, Peng Chau, Tai O, New Territories locations except Shatin/Tai Wai etc.
ORDER TRACKING
Your order would be delivered by Jebsen Logistics or S.F. Express.
As soon as your order is ready to ship, you would receive the shipping confirmation email.
For Jebsen Logistics orders , please contact Jebsen Logistics hotline at 2923 8628 for tracking your order delivery status.
For S.F. Express orders, please enter your waybill number (tracking code in shipping confirmation email) on S.F Express website to track and trace your order delivery status. If you have any further enquiries, please contact S.F. Express Customer Service hotline at 2730 0273.
*Remarks: If orders are returned to us for reasons such as incorrect addresses, PO Boxes, hotel addresses, failed delivery attempts, refusal to pay tax, refusal to provide ID copy, failure to compile with customs policies or recipient’s refusal to the parcels, we can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for re-sending shipping fees and the previous shipping fee(s) will not be refunded.
SHIPPING TIME
Most of our items will ship within 4 working days. For certain popular or out-of-stock items a few more days will be needed to fulfill your order.
***Chinese New Year Delivery Special Arrangement***
Orders placed on or before 10th February 2021 12:00 p.m. will be delivered on or before 12th February 2021 (Extended Area orders might be delivered on or after 16th February 2021).
Orders placed on or after 10th February 2021 12:00 p.m. will be handled and delivered on 16th February 2021.
For orders to be delivered by SF express, delivery lead time will be subjected to SF express.
