My Account

Where can I find my Order History?
- Members please click to login, you will find the order history in My Account page
- For the orders checked out as guest, please kindly refer to the email account you used for the checked-out process.

Order Information

What is my order status?
You can view your order status by looking up your order.
When I could receive delivery from CASIO Authorized Online Flagship Store?
Once your order has been handed over to the carrier for delivery, you will see the update in order status.
What payment methods can I use?
At the moment you can use Visa, Mastercard, UnionPay and American Express when paying for your goods.
To provide a safe payment environment, CASIO Authorized Online Flagship Store uses Secure Socket Layer (SSL) technology that protects your payment information during transmission. All transactions are handled by a secure 3rd party payment gateway (Paydollar or Paypal).
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
The card is expired.
You have reached or exceeded your credit limit.
You have exceeded your daily charge limit.
A computer at either end of the transaction is having technical problems.
How do I get a copy of my invoice?
You can print a copy of your invoice from the Order page.

Returns and Exchange

What is your returns and exchange policy?
Click here to view our return policy.
How do I request a return?
You are required to provide supporting Documents for the Application:
- Photo or video of the defective item;
- Product with original packaging;
- Product accessories came with the original packaging;
- Product warranty card (a clean copy without filling in the information);
- Delivery invoice;
- Operation manual;
- Other information, for example customer’s name, use of coupon/point associated with this transaction if any.

Privacy and Security

What is your privacy policy?
Click here to view our privacy policy.

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