Application for Exchange / Refund (“Application”)
This Application applies to CASIO Authorized Online Flagship Store.
Return and exchange is applicable to the following conditions:
- Delivered within 14 days;
- A certified product quality problem;
- The application must be a product of the same model and the same color as originally purchased;
- If the product is a discontinued item, CASIO Authorized Online Flagship Store will offer the customer a refund of the purchased amount;
- Damage caused by personal accident are not applicable;
- Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
- Photo or video of the defective item;
- Product with original packaging;
- Product accessories came with the original packaging;
- Product warranty card (a clean copy without filling in the information);
- Delivery invoice;
- Operation manual;
- Other information, for example customer’s name, use of coupon/point associated with this transaction if any.
- Describe the damage that has occurred by sending an email to firstname.lastname@example.org
- CASIO Authorized Online Flagship Store will arrange collection of the product by a logistics company.
- Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
- Customer may cancel online orders by sending an email to email@example.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
- CASIO Authorized Online Flagship Store will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
- In case of dispute, CASIO Authorized Online Flagship Store reserves the right for final decision.